Problem on leappad 3X

[shad]

hi Deak!

thx for your awesome application  !
I recently upgrade the leappad of my daughter from a 2 to 3X. I upload video and the first time she look video there are no pb. But the second time, she has  no image and only sound ... she must restart the 3X for see video again. and that each time she see video ...

Do you know this problem ? Do you know how to avoid it ?

thx a lot !

[Deak Phreak]

That is a strange issue and have never seen that before. Have you gone online with it via WIFI or connected it to the LP software? It could be the video player. did the software install the video player or did you just upload the video and that was it?

[shad]

That is a strange issue and have never seen that before.  Have you gone online with it via WIFI or connected it to the LP software? It could be the video player. did the software install the video player or did you just upload the video and that was it?

Sorry for the delay . Software don't install the video player ... how to force to install it  ?

[Deak Phreak]

Well the bundled player with the software is for the LeapPad 2. If it plays the video then it sounds like it has a video player installed already which is most likely specific to that device. I would avoid any WIFI or PC connections and see if that helps.